What is Expected vs What is Essential

What is essential is not necessarily what is expected. When one brings into play what they think is essential over what is expected, they take leadership. There is a causal disruption that creates a new paradigm and over-rides the old with the new - where the new is what is needed, and generally not what is expected. Change occurs not for the sake of change but for the sake of betterment and advancement.

Heart-Work & Hard-Work

Effectiveness requires heart-work as much it does hard-work.  In fact before any hard work, the heart work ensures the hard work is focused on the right objectives and for the right outcomes.

A Compassionate Heart

A compassionate heart is a blessing that money cannot buy.

Sense and Sensibility

Often we may sense and understand how people may respond to situations
What has the biggest impact - what you say, how you say it, or why you say it - what is the intention, state of mind and heart by which something is said? Generally why you say it, could manifest itself in what you say and how you say it.